Aiven Reviews [Apr,2026]: Is It Worth It?

Numerous reviewers report negative experiences with Steve Madden's customer service, citing rude, unhelpful, and unresponsive representatives. Many customers express frustration with the lack of a phone number for direct contact and the difficulty in resolving issues via email or chat. For example, one reviewer stated, "The worst customer service ever. Fraud promotional codes and staff is rude and unprofessional."

A significant number of reviewers complain about shipping and delivery issues, including delays, missing packages, and incorrect items. Customers frequently report a lack of communication regarding order status and express frustration with the slow processing times. One reviewer noted, "I placed an order on 12/2/25 and as of today I haven’t received my items."

Several reviewers express disappointment with the quality of Steve Madden products, citing issues such as defects, premature wear and tear, and used items being shipped as new. Some customers report that shoes fall apart after only a few months of use. As one reviewer stated, "Shoes suck- ordered a 7 and got one marked as a 7 but about the size of 8.5."

Many customers report difficulties with returns and refunds, including long processing times, restocking fees for incorrect items, and a lack of communication regarding the status of their returns. Some reviewers claim they never received refunds for returned items or were given misleading information about the return process. One reviewer stated, "Matter still not resolved and money still not refunded. Complete lack of transparency."

Several reviewers mention inconsistencies in shoe sizing, with some receiving shoes that are significantly larger or smaller than the size indicated. This creates inconvenience and necessitates returns. One reviewer noted, "I recently purchased the Steve Madden MADISON BROWN COW PRINT - BROWN MULTI in size 8.5, and I must say, I am extremely disappointed. These shoes were not true to size at all."